DETAILED EXPECTATIONS AND POLICIES (dated July 29, 2020):
SOCIAL DISTANCING
Parents will not be allowed inside the facility.
No snacks allowed. No food or beverages will be available for purchase.
SOCIAL DISTANCING
- All persons, including employees and participants, must remain at least six feet apart to the greatest extent possible both inside and outside of the gym. The only exception to this social distancing being a rare instance where a coach must intervene on behalf of a participant's safety.
- Signage will be posted to mark social distancing standards of six feet:
- Six feet markers in entryway, common areas, and bathrooms
- The obstacle floor will be marked appropriately based on the activity
- All employees and staff are required to wear face masks while in the facility.
- Masks must be worn by participants of all ages during their stay in the facility/the duration of activity. Please make sure the mask is secured properly so that it does not raise in front of your eyes but covers your mouth and nose. Participants may remove face coverings to get a drink of water.
- Please come with your own face mask or covering. If you forget, one will be available for purchase.
- Employees and participants will be required to complete a temperature check upon arrival.
- Anyone with a temperature of 100.4°F or more will not be allowed to enter the facility.
Parents will not be allowed inside the facility.
- Our parking lot will be marked with a drop off/pick up zone. To avoid creating traffic on Washington Street we ask that you enter in the parking lot on the West Side (side closest to the Funeral Home), and loop around to the front door for drop off and check in. Please wait your turn and wait for a coach to meet and check in your child for class at the car.
- If you would like to stay and park, please use the parking spots along the side of the building (towards the back).
- All participants will exit through the black doors by the Warped Wall Room. Please wait in your car, and we will dismiss your child when you pull up to the doors.
No snacks allowed. No food or beverages will be available for purchase.
- The water fountain will not be available, and no food or beverages will be available for purchase at the Action Café.
- All participants will be required to complete a new waiver and a health screening form. Waivers must be completed electronically prior to arriving.
- Waiver will be sent to your booking confirmation email.
- Health and hygiene reminders will be posted throughout the facility, including the proper way to wear masks, wash hands, sneeze, and to avoid touching faces.
- All employees will be instructed to wash their hands, or use sanitizer when a sink is not available, after any of the following activities: using the restroom, sneezing, touching face, blowing nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving the gym floor, going on break, and before or after starting a shift. We expect participants to comply with the same hand washing protocols.
- Hand sanitizer will be available at several locations throughout the gym. Everyone must use the hand sanitizer upon entrance, at the required stations, and upon exiting the facility.
- All high touch areas such as counters, doorknobs, and restrooms will be cleaned before and after every class.
- Our class sizes and schedules may change based on government guidelines and our efforts to ensure our new operating procedures are working.
- We are opening with a very conservative approach. Our small class sizes will ensure that social distancing practices can be implemented, and our schedule allows an appropriate amount of time between classes for cleaning and sanitizing.
- Registration will be available online ONLY. Dates for registration will be announced on our website.
- All programs will require pre-registration. No drop-ins allowed.
CANCELLED SERVICES DUE TO COVID-19
If we had to cancel a service you paid and were not able to use due to our closure for COVID-19, see below for an update:
WINTER II NINJA KIDS CLASSES
If you were enrolled in the Winter II Ninja Kids Classes (Feb. 3, 2020 – Apr. 9, 2020), on March 16, 2020, we had to cancel the remaining 4 classes of the session (a $150 value). At that time, we issued everyone’s account four Open Gym Make-Up Passes. Since we can no longer offer that service, those four Ninja Kids Open Gym Make-Up passes will be transferred to a pass called COVID-19 Winter II Refund Pass. That pass has a $150 value which can used toward our other services* or that pass can be used for 3 after school Semi-Private Ninja Kids Classes (a $225 value!).
* please contact us if you would like to use the pass toward a service other than the semi private after school classes.
WINTER II PRESCHOOL CLASSES
If you were enrolled in the Winter II Preschool Classes (Mar. 2, 2020 – Apr. 9, 2020), on March 16, 2020, we had to cancel the remaining 4 classes of the session (a $100 value). At that time, we issued everyone’s account four Open Gym Make-Up Passes. Since we can no longer offer that service, those four Preschool Open Gym Make-Up passes will be transferred to a pass called COVID-19 Winter II Refund Pass. That pass has a $100 value which can be used toward our other services* or that pass can be used for 2 after school Semi-Private Ninja Kids Classes (a $150 value!).
* please contact us if you would like to use the pass toward a service other than the semi private after school classes.
BIRTHDAY PARTIES
Cancelled birthday parties due to COVID closures, can now be rescheduled! Click here find out more info!
If you have an account credit on your account, you can use that for any of other services!
If you have a deposit on your account, and do not think you are going to reschedule and would like to turn it into an account credit for another service, please let us know! Email us at info@action-athletics.com and be sure to let us know your name and the date of your previously scheduled party.
ALL SERVICES:
We are not able to offer any refunds to your card at this time. If you are not quite ready to return, we understand, and please know your new passes and account credits do not have an expiration date so when you are ready to return, you can!
We thank you all for your patience and your continued support!
WINTER II NINJA KIDS CLASSES
If you were enrolled in the Winter II Ninja Kids Classes (Feb. 3, 2020 – Apr. 9, 2020), on March 16, 2020, we had to cancel the remaining 4 classes of the session (a $150 value). At that time, we issued everyone’s account four Open Gym Make-Up Passes. Since we can no longer offer that service, those four Ninja Kids Open Gym Make-Up passes will be transferred to a pass called COVID-19 Winter II Refund Pass. That pass has a $150 value which can used toward our other services* or that pass can be used for 3 after school Semi-Private Ninja Kids Classes (a $225 value!).
* please contact us if you would like to use the pass toward a service other than the semi private after school classes.
WINTER II PRESCHOOL CLASSES
If you were enrolled in the Winter II Preschool Classes (Mar. 2, 2020 – Apr. 9, 2020), on March 16, 2020, we had to cancel the remaining 4 classes of the session (a $100 value). At that time, we issued everyone’s account four Open Gym Make-Up Passes. Since we can no longer offer that service, those four Preschool Open Gym Make-Up passes will be transferred to a pass called COVID-19 Winter II Refund Pass. That pass has a $100 value which can be used toward our other services* or that pass can be used for 2 after school Semi-Private Ninja Kids Classes (a $150 value!).
* please contact us if you would like to use the pass toward a service other than the semi private after school classes.
BIRTHDAY PARTIES
Cancelled birthday parties due to COVID closures, can now be rescheduled! Click here find out more info!
If you have an account credit on your account, you can use that for any of other services!
If you have a deposit on your account, and do not think you are going to reschedule and would like to turn it into an account credit for another service, please let us know! Email us at info@action-athletics.com and be sure to let us know your name and the date of your previously scheduled party.
ALL SERVICES:
We are not able to offer any refunds to your card at this time. If you are not quite ready to return, we understand, and please know your new passes and account credits do not have an expiration date so when you are ready to return, you can!
We thank you all for your patience and your continued support!